Creating Groups

1. From the SmartSolve Portal Page, click the Admin tab.
2. Click Setup > System Wide > Group.
   Result: The Groups window is displayed.
3. From the top menu, click Action > Add.
   Result: The Group entry window is displayed.

4. Enter the code for and name of the new group.

NOTE: For additional information, see Review Escalation and Rules in the Admin Guide.

5. Click the Save button.
   Result: The new group has been added and the Detail of the group is displayed.

See Also

Groups-Teams

Editing the Default Teams

Adding Teams to New Groups

User Management

Roles

Rights

Rights Groups

Users